ShoreTel's IP Phone System delivers on the promises of Unified Communications by integrating voice, video, IM, and voicemail in one easy to use system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your network. The result is a single-image system across all geographies, with complete feature transparency.
What is Unified Communications?
Unified Communication is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums. Including:
- Presence
Presence is a key component of Unified Communications. It enables you to find the best person available for live contact, and also shows you the state of the receiver so you can choose the best or richest mode of communications.
- Mobility
Mobility is the ability to communicate using any device no matter where you are.
- Unified Messaging
Unified Messaging is about the integration of e-mail, voicemail, and ultimately video mail, using existing enterprise contact directories as a common database.
- Video
Video brings a new dimension to traditional voice calling by letting users "meet" face-to-face with remote individuals from wherever they happen to be.
